Frequently Asked Questions
FAQ
Q: Warranty?
A : We offer 24 Month warranty for our products, Quality is very important for long term business, that's what we do, we can do better;
Q: How can I Secure my payment?
A: For Sample, Paypal is no problem; For mass production, T/T/Western Union is available, which depends on different product;
Please send your cheque to Store Name, Store Street, Store Town, Store
State / County, Store
Postcode.
Q: Where Can I get detailed specification Regarding this product? Catalogue and price list?
A: Pls contact me for details, thanks!
Pay via PayPal; you can pay with your credit card if you don’t have a
PayPal account.
Q: Sample policy?
A: Sample is available, normally it takes 2~3 work days to prepare, and shipping samples to your country takes 5~7days by DHL; Sample fee will be refunded in your real order;
Q: How to work with us?
A: We are very sincere to do business with you, normally, after order confirmed and deposit paid, mass production will be arranged; we'll keep you posted about status of production. When it's finished, we will arrange shipment door to door to your global office;
Please send your cheque to Store Name, Store Street, Store Town, Store
State / County, Store
Postcode.
Q:. Do you have certificates about the power adaptor?
A: we have got CE,RoHS,FCC,EMC,LVD certificates
Pay via PayPal; you can pay with your credit card if you don’t have a
PayPal account.
Q: What’s the leading time? (How long do you need to prepare my goods?)
Answer: 2-3days for sample orders. 7-9days for mass production orders (based on different quantities).
Q: How will you deliver my goods to me?
A: We always ship by international express, air and sea.
5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.
5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.
Please send your cheque to Store Name, Store Street, Store Town, Store
State / County, Store
Postcode.
Q: How much does it cost to ship to my country?
Answer : The freight will be given by the freight company based on your Gross Weight and CBM.
Pay via PayPal; you can pay with your credit card if you don’t have a
PayPal account.
Q: What is your product quality?
A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard. The quality control system: IQC→PQC→FQC→OQC. Every process will be checked strictly. 50000Hours working span.Each finished product will go through at least 24 hours aging test before shipping
Q. How to deal with when the goods have problem within 2 years ?
A: Customer no need shipping RMA back, replacements will be provided in new order directly!
Please send your cheque to Store Name, Store Street, Store Town, Store
State / County, Store
Postcode.
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